Shipping Policies
Orders are shipped within 1 business days after order is placed.
All items are shipped from my studio in Bursa.
International orders are shipped via FedEx and UPS. I ship within 1 business days and shipping to your country generally is expected to take 2-7 business days for delivery.
I can't guarantee an estimated delivery date for international orders. International shipping times can vary greatly depending on customs processing within your country.
CUSTOM :
International buyers are responsible for any and all customs charges that may are brought on during customs clearance. I will not be held responsible for any customs duties or fees. Customs fees and duties are NOT included in the shipping cost! I have no control over the issuance of customs fees or duties. If you have questions about possible fees or delays please contact your local customs office for further details. Once your package is picked up by FedEx or UPS ,I have no control over shipping times and do not guarantee international ship times.
NEED YOUR ORDER EXPRESSED OR OVERNIGHTED?
If you need your order expressed or overnighted, please contact me with the date needed along with your full address and items you wish to order. I will promptly reply with a shipping quote based on the information provided.
Special Notes
Please note that on rare occasion, some orders may be delayed by 1-2 days due to high volume sales during holiday seasons ,although this is very rare (this may occur without notice). However, if you need your order shipped for delivery on a certain date, simply convo me after your order is placed and let me know.I will happily do my best to push your order to the head of production to meet your needs upon request!
Please kindly understand that we cannot be held liable for FedEx or UPS deliveries that are delayed due to unforeseen weather conditions, delays due to excessive holiday mail traffic that may lead to driver shortages or time constraints imposed on being able to deliver on time, etc. Particularly during holiday seasons, on occasion, deliveries may be delayed as mail couriers are struggling to keep up with the rise in holiday mail. Although very rare, it can happen on occasion, so I always suggest giving yourself a little wiggle room to allow for those rare hiccups to occur.
Any packages returned to me by FedEx or UPS for an incomplete or incorrect address will be held until additional postage is paid for by the customer for reshipment of the order. This includes situations where our shipping carriers have deemed that the address provided is inaccurate.
Any Packages that are marked as delivered by FedEx or UPS are considered delivered and are out of my hands. Please contact your local office for information on how to file a claim on the package. It is imperative that our wonderful customers track each package that is sent out and make sure they notify me immediately of any issues.
I cannot be held responsible for packages that are stolen or lost after proof of delivery.
Return and Exchange Policy
I gladly accept returns and exchangesContact me within: 14 days of deliveryShip items back within: 30 days of deliveryI don't accept cancellations
But please contact me if you have any problems with your order.
Privacy and Safety
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.I use your information as necessary to comply with my obligations.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access :You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact me:
For purposes of EU data protection law, new canvas art is the data controller of your personal information. If you have any questions or concerns, you may contact at newcanvasart [!at] gmail.com.
Payment Methods
I accept payments via Pay Pal. It's faster, easier and safer than most other payment options. If you do not have a Paypal account, you can still pay through Paypal with a credit card.
